Professional Experience

Michigan Molecular Institute, Midland, MI
IT Engineer (Aug 2009 – Present)

• Provide End user support to the Midland Information Technology Consortium Members 700+ users, 500+ computers; perform system maintenance and performance monitoring
• Maintain 50+ Windows File, Print, application, and Domain controllers in a Microsoft Active Directory Forest environment
• Install and maintain 13 virtualization servers operating on VmWare ESX, ESXi, VShpere IV platform
• Active in network engineering and implementation
• Project management

TBF Graphics, Saginaw, MI
Applications Services Manager/Project Manager (Jan 06 – Aug 09)

•  Provided End user support for Saginaw Board of Realtors MLS service and Guide aXcess applications written by TBF to 150+ users; performed system maintenance and performance monitoring
• Provided End user support for Covenant Health Care forms order system (TBF written)
• Maintained 7 Windows servers and 1 Linux server in 2 data centers, provided maintenance, upgrades and performance monitoring systems; developed an off site tape rotation policy for daily, weekly and monthly backups; supported 30 Windows Workstations and 10 Printers and 2 rip servers; configured and maintained firewall appliances, established and supported VPN tunnel between main location and remote data center; supported and maintained TBF internal and internet email systems as well as SQL, IIS and custom server applications
• Developed web and email hosting services for TBF clients; performed duties related to domain name registration, DNS records, web server installation and maintenance
• Project management of the Shiawassee Association of Realtors real estate publication; provided end user training and support TBF developed guide aXcess application; performed as liaison between Shiawassee Association of Realtors board office, real estate agents and internal TBF staff to insure timely printing and distribution of publication
• Project management of the Greater Lansing Association of Realtors real estate publication; responsible for all aspects of project from initial startup to continuing support and distribution of magazine
• Develop Security Policy for TBF users, subcontractors and end users; maintained system and processes documentation, password lists, IP list and system configuration documentation for TBF owned systems

System and Market Services of America (SAMSA), Saginaw, MI
T echnical Services Manager/Project Manager (June 2003 – Dec. 2005)

• Managed the scheduling of support technicians and cable installers based on daily support calls and project deliverables for our 200+ clients; monitored results and status of service calls for completion and billing; ensured technicians had proper parts and resources to complete service calls on time and in budget
• Provide point of contact for clients needing services, quotes for materials or addressing customer service issues
• Developed procedures to ensure proper scheduling, tracking and billing of services provided by Technical Services Department; established customer service goals, response time and increased individual technician productivity to over 60% billable 
• Developed system for maintaining client network information, i.e. remote connection info, Antivirus subscriptions, Cisco Smartnet info, configuration info, IP Scheme and admin information; processes helped in renewal and retention of subscription services clients
• Oversaw design, installation and maintenance of in house data center for web and mail hosting services, hosted application servers and internal servers; supported 30+ VPN tunnels between data center and 25+ customers’ sites, 300+ users for critical applications to include eCommerce, Medical practice management and billing, corporate applications, and AS400
• Developed and implemented remote server maintenance plan for 20+ remote Microsoft, BSD and Linux servers, as well as Cisco and Netgear routers and VPN appliances; new service added $3000.00 + revenue per month in the first 12 months
• Responsible for quoting and procurement of hardware and software for client projects; developed purchasing plan to streamline purchasing, provide maximum profit and timely delivery of products; worked with suppliers to participate in promotion and programs to increase revenue
• Configured and installed network switches, routers, and VPN appliances; provided Level 3 Support for clients as well as internal AS400, Web development and programming departments
• Worked with Clients to project annual IT Budget and service needs as well as maximizing IT dollars and incoming revenue through Guaranteed Services Level agreements; responsible for Business development and growth of new and existing clients; utilized resources to acquire new business opportunities in both the Premise Wiring field and managed services
• Project Management – Met with client and technicians to identify scope, milestone, time constraints and budget of IT Projects; developed plan to accomplish project based on results of those meetings; managed project delivery times and staff levels to ensure clients needs and expectations were met

Registered Communications Distribution Designer
(June 2003 – Dec. 2005)

• Designed voice, video and data cable plants utilizing copper, fiber and wireless technologies for government, education, financial, medical, manufacturing, small business and retail clients; provided design services for new construction, remodel projects and existing buildings
• Managed and installed voice, video and data systems to ensure adherence to standards and design specifications; installed cable support systems
• Conducted cable installation training to municipalities

McDonald Computer Network Services (Purchased by SAMSA in June 2003), Saginaw, MI
General Manager (March 1996 – June 2003)

• Managed day to day operations of computer service, cable installation and hardware/software sales company
• Started company and grew to 10 employees providing sales and support services to 100+ clients
• Responsible for Payables, Receivables and Collections; utilized Peachtree Accounting software
• Configured and installed desktop and server computer systems, printers and network electronics; provided onsite technical support services from break and fix to design and installation

U.S. Army HHB, 1st BN, 29th Field Artillery, 4th Infantry Division, Fort Carson, CO
Operations Specialist/VFMED Operator (S3) (Dec. 1986 – Dec. 1989)

• Provided clerical support services to operations section staff and officers
• Preparation and production of Battalion training plans for field exercises and war games
• Operation of Variable format message entry device (VFMED) during field operations, provided battle plan and targeting information to Battalion and Battery Fire Direction Control centers
• Supervised S3 platoon and responsible for section equipment and vehicle preparation for training exercises

Battalion Schools Non Commission Officer (Jan. 1988 – Dec. 1989)

• Liaison between battery 1st Sergeant and Division schools to identify and procure positions within post schools for job enhancement training opportunities for all battalion personnel
• Completed enrollment documentation and records for admission to schools and soldier records
  
  

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Education

• U.S. Army Fire Direction Control Specialist Field Artillery School (13E), Fort Sill, OK (Feb. 1985)
• Community Baptist Christian School, Saginaw, MI (1984)
  
  

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Software and Hardware

• Desktop Operating Systems –  MS & IBM DOS, Microsoft Windows 3.0, 3.11, NT, 95 – XP Pro, Vista, Windows 7
• Network Operating Systems – Novel 2.2 – 4, Microsoft 3.11, NT, 2000 – 2008 including Small Business Server. Linux 4
• Virtualization – VmWare – ESX & ESXi 3 -4
• Network Electronics – Cisco, Netgear, Nortel, 3Com, Linksys, Dlink, Watchguard.  Switches (managed, un-managed, layer 2), VPN Routers, Routers (wired and wireless) and Wireless access points
• Accounting Packages – QuickBooks, Peachtree, Acc-Pac and MACOLA
• Network Security – Password implementation, WEP, Encryption, Mac Address tables, IP restriction, port filtering, content filtering, and user administration. Sarbanes Oxley rules and HIPAA compliance
  
  

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Awards and Certifications

• Microsoft Exchange 2010
• BICSI Registered Communications Distribution Designer Certification (Jan. 2000)
• U.S. Army Achievement Medal (2)
• U.S. Army Good Conduct Medal
• U.S. Army Honorable Discharge
• Microsoft Partner University – Selling Microsoft Solutions to Small Business
• Microsoft Partner University -  Windows XP Service Pack 2
• BICSI – Designing for an Open Office Environment
• American Power Conversion – APC Reliability Provider
• Hubbell Premise Wiring Contractor Training Program
• 3Com Corebuilder 3500 Implementation